Middlefield Oaks Senior Living Earns 2025 Customer Experience Award for Exceptional Care

Cottage Grove, OR — Middlefield Oaks Senior Living, part of the ONELIFE Senior Living family, is proud to announce that it has been awarded the 2025 Customer Experience Award from Activated Insights, the nation's leading provider of customer satisfaction insights for senior care providers. This prestigious honor recognizes Middlefield Oaks Senior Living for its outstanding commitment to delivering exceptional care and services across multiple areas, including Overall Customer Experience, Variety of Food/Menu Choices, Dignity and Respect, Activities, Move-in Process, Safety and Security, and Recommend to Others.

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What the Award Means for Middlefield Oaks Senior Living

Earning the 2025 Customer Experience Award is a remarkable achievement, as it places Middlefield Oaks Senior Living among the top 15% of senior care providers nationwide. This recognition is the result of months of feedback gathered from residents and their families through monthly telephone interviews conducted throughout 2024. The survey covered various service aspects, such as the move-in process, variety and quality of food, and activities, all of which contributed to the community's exceptional customer satisfaction rankings.

"We are incredibly honored to receive this award," said Dan Williams, CEO at ONELIFE Senior Living. "It reflects the dedication of our team at Middlefield Oaks, who consistently strive to improve every aspect of the care experience for our residents. This award not only validates their hard work but also reinforces our mission to provide the highest quality care and services."

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Areas Recognized for Excellence

Middlefield Oaks Senior Living's top-tier performance in the following categories underscores its holistic approach to care:

• Overall Customer Experience – Delivering exceptional, compassionate care that makes residents feel at home.
• Variety of Food/Menu Choices – Offering diverse and nutritious meal options that cater to dietary preferences.
• Dignity and Respect – Ensuring that each resident is treated with the highest level of dignity and respect, fostering a caring and compassionate environment.
• Activities – Engaging residents in stimulating, enriching activities designed to enhance their quality of life.
• Move-In Process – Ensuring a smooth and welcoming transition for new residents.
• Safety and Security – Prioritizing the safety and security of residents with thorough protocols and dedicated staff, ensuring peace of mind for families.
• Recommend to Others – Achieving high levels of satisfaction from residents and families, reflected in their willingness to recommend Middlefield Oaks to others.

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Continuous Improvement Through Resident Feedback

The feedback gathered through Activated Insights’ surveys has been invaluable in driving ongoing improvements at Middlefield Oaks Senior Living. "We take every resident and family member’s feedback seriously, using it to refine our services and ensure that we are always improving the care experience," said Bud Meadows, CEO of Activated Insights. "This award recognizes Middlefield Oaks for its unwavering commitment to providing the highest level of care and satisfaction."

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Visit Middlefield Oaks Senior Living

Learn more about Middlefield Oaks Senior Living and its dedication to providing outstanding care by visiting the Middlefield Oaks Senior Living page or call us at 541-767-0080 to schedule a tour and experience firsthand what makes us a top-rated memory care community.

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