Vernon Hills, IL — The Laurel at Vernon Hills Memory Care, part of the ONELIFE Senior Living family, is proud to announce that it has been awarded the 2025 Customer Experience Award from Activated Insights, the nation's leading provider of customer satisfaction insights for senior care providers. This prestigious honor recognizes The Laurel at Vernon Hills Memory Care for its outstanding commitment to delivering exceptional care and services across multiple areas, including Quality of Food, and Activities.
Earning the 2025 Customer Experience Award is a remarkable achievement, as it places The Laurel at Vernon Hills Memory Care among the top 15% of senior care providers nationwide. This recognition is the result of months of feedback gathered from residents and their families through monthly telephone interviews conducted throughout 2024. The survey covered various service aspects, such as the move-in process, variety and quality of food, and activities, all of which contributed to the community's exceptional customer satisfaction rankings.
"We are incredibly honored to receive this award," said Dan Williams, CEO at ONELIFE Senior Living. "It reflects the dedication of our team at The Laurel at Vernon Hills, who consistently strive to improve every aspect of the care experience for our residents. This award not only validates their hard work but also reinforces our mission to provide the highest quality care and services."
The Laurel at Vernon Hills Memory Care’s top-tier performance in the following categories underscores its holistic approach to care:
The feedback gathered through Activated Insights’ surveys has been invaluable in driving ongoing improvements at The Laurel at Vernon Hills Memory Care. "We take every resident and family member’s feedback seriously, using it to refine our services and ensure that we are always improving the care experience," said Bud Meadows, CEO of Activated Insights. "This award recognizes The Laurel for its unwavering commitment to providing the highest level of care and satisfaction."
Learn more about The Laurel at Vernon Hills Memory Care and its dedication to providing outstanding care by visiting the The Laurel at Vernon Hills Memory Care page or call us at 847-634-9300 to schedule a tour and experience firsthand what makes us a top-rated memory care community.
