Shadow Mountain Memory Care Earns 2025 Customer Experience Award for Exceptional Care

Phoenix, AZ — Shadow Mountain Memory Care, part of the ONELIFE Senior Living family, is proud to announce that it has been awarded the 2025 Customer Experience Award from Activated Insights, the nation's leading provider of customer satisfaction insights for senior care providers. This prestigious honor recognizes Shadow Mountain Memory Care for its outstanding commitment to delivering exceptional care and services across multiple areas, including Overall Satisfaction, Personal Care, Quality of Food, Dining Services, Activities, and more.

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What the Award Means for Shadow Mountain Memory Care

Earning the 2025 Customer Experience Award is a remarkable achievement, as it places Shadow Mountain Memory Care among the top 15% of senior care providers nationwide. This recognition is the result of months of feedback gathered from residents and their families through monthly telephone interviews conducted throughout 2024. The survey covered various service aspects, such as the move-in process, variety and quality of food, and activities, all of which contributed to the community's exceptional customer satisfaction rankings.

"We are incredibly honored to receive this award," said Dan Williams, CEO at ONELIFE Senior Living. "It reflects the dedication of our team at Shadow Mountain, who consistently strive to improve every aspect of the care experience for our residents. This award not only validates their hard work but also reinforces our mission to provide the highest quality care and services."

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Areas Recognized for Excellence

Shadow Mountain Memory Care’s top-tier performance in the following categories underscores its holistic approach to care:

• Overall Satisfaction – Providing residents and their families with a fulfilling living experience.
• Personal Care – Ensuring personalized care tailored to each resident's needs.
• Variety of Food/Menu Choices – Offering diverse and nutritious meal options that cater to dietary preferences.
• Quality of Food – Preparing meals that are not only healthy but also enjoyable.
• Dining Services – Delivering excellent service in a warm and inviting dining environment.
• Activities – Engaging residents in stimulating, enriching activities designed to enhance their quality of life.
• Move-In Process – Ensuring a smooth and welcoming transition for new residents.
• Overall Customer Experience – Delivering exceptional, compassionate care that makes residents feel at home.

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Continuous Improvement Through Resident Feedback

The feedback gathered through Activated Insights’ surveys has been invaluable in driving ongoing improvements at Shadow Mountain Memory Care. "We take every resident and family member’s feedback seriously, using it to refine our services and ensure that we are always improving the care experience," said Bud Meadows, CEO of Activated Insights. "This award recognizes Shadow Mountain for its unwavering commitment to providing the highest level of care and satisfaction."

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Visit Shadow Mountain Memory Care

Learn more about Shadow Mountain Memory Care and its dedication to providing outstanding care by visiting the Shadow Mountain Memory Care page or call us at 480-923-7979 to schedule a tour and experience firsthand what makes us a top-rated memory care community.

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